Managed IT for Northeast Ohio businesses
We make IT boring. On purpose.
Twin Pines keeps your computers, network, email, and phones stable, predictable, and dependable, so your team can stop thinking about technology and get back to work.
150 Northeast Ohio clients · Month-to-month contracts · A local person picks up the phone
Stable.
Your systems are patched, monitored, and backed up before problems start.
Predictable.
One per-user monthly price, and no surprise invoices.
Dependable.
A real person in Akron answers, Monday through Friday, with on-call help for emergencies.
Boring.
When IT works, nobody talks about it. That's the goal.
Most business owners don't want an IT company. They want IT to stop being a problem.
You didn't start a business to reset passwords, chase down a failed backup, or decode a cyber insurance questionnaire. When technology goes sideways, though, it lands on your desk.
Maybe your current provider takes days to call back. Maybe the person who "knows computers" is about to retire. Maybe nobody can tell you where your domain is registered. We hear all of these every week, and they are all fixable.
What we do
One local team for the technology your business runs on.
Most of our clients start with managed IT and add the rest as they need it. You get one number to call and one team that knows your setup.
01 · Core service
Managed IT Services
Help desk, monitoring, patching, backups, and a plan for what comes next.
Learn more →02
Cybersecurity & Insurance Readiness
MFA, endpoint protection, email security, and the proof your insurer asks for.
Learn more →03
Networking & Business Phones
Firewalls, Wi-Fi, and Thirdlane cloud phone systems that work across the office and the shop floor.
Learn more →04
Security Cameras & Access Control
Cameras and door access you can check from your phone, set up and maintained by the same team.
Learn more →05
Cloud, Email & DNS
Microsoft 365, Google Workspace, domains, and email that lands in the inbox instead of spam.
Learn more →
Who we work with
Built for businesses with 10 to 75 people.
Big enough to need real IT, but too small to want a full-time IT department. Our deepest experience is in four kinds of businesses:
Manufacturing & machine shops
Shop-floor uptime, CAD/CAM workstations, and keeping office and machine networks separate.
CPAs & professional services
Deadline-season reliability, confidential client files, and secure file sharing.
Veterinary practices
Practice software, imaging, front-desk phones, and exam-room workstations that keep up.
Funeral homes
Phones answered at any hour, dependable records, and discreet, respectful service.
Why Twin Pines
The space between "the IT guy" and a national call center.
Built to stay quiet.
We set things up so problems don't come back. Fewer tickets is the point.
Documented by default.
Passwords, network maps, vendor contacts, and licenses, written down and yours to keep.
A real local person answers.
You talk to someone on our team in Akron, not a ticket queue in another time zone.
No jargon.
We explain what we're doing and why, in plain English, and send a monthly report you can actually read.
Month-to-month.
No long contracts. We keep your business by doing the work.
150
Northeast Ohio businesses served
7
People on our Akron team
5
Years serving the region, since 2021
10–75
Users, our sweet spot
Client stories
What "boring" looks like in practice.
When their full-time IT employee retired, we took over the job with about 30 hours of managed IT a month.
ETNA
After an account compromise, we produced audit and security documentation as complete as a national security firm's, and faster.
Crescendo Commercial Real Estate
A phishing incident was contained before it spread, and no files were lost.
US Safety Gear
Free IT Assessment
Find out where you stand. It's free.
About two hours of your time, spread across a discovery call, a remote scan, and a findings meeting. You get a written report that scores five areas of your IT, plus a roadmap you keep, whether or not you hire us.
1
Discovery call
2
Remote configuration scan
3
Findings session and written roadmap
Common questions
How much does it cost?
The assessment is free. Managed IT is priced per user, per month, and month-to-month.
Can we switch providers without downtime?
Yes. We plan the handoff with you and your current provider so the work keeps going.
We already have an IT person. Can you help?
Yes. We work alongside internal staff as co-managed IT.
Stop thinking about IT.
Get a free assessment. You'll walk away with a written report and a plain-English roadmap, whether or not you hire us.