Managed IT Services
Your IT department, without hiring one.
We handle the day-to-day support, the background maintenance, and the long-term planning for one per-user monthly price, so technology stays steady and stays off your list.
Sound familiar?
None of these are unusual, and all of them are fixable. Managed IT replaces the scramble with a routine.
Your current provider takes a day or more to call back.
One person in the office "knows computers," and it isn't their actual job.
Every month there's a surprise invoice for a fix nobody planned.
Nobody can say for certain whether the backups work.
Your full-time IT person is retiring, and replacing them costs more than you'd like.
What's included
What you get every month.
Help desk support
Call, email, or open a ticket, and a person on our team helps, Monday–Friday, 8 a.m.–5 p.m.
After-hours emergencies
On-call coverage when something critical goes down outside business hours.
Remote monitoring
We watch your computers and servers around the clock and often fix problems before anyone notices.
Patching and updates
Windows, Microsoft 365, and common business apps stay current, tested, and on schedule.
Endpoint protection
Bitdefender security on every managed device.
Backup management
Backups are monitored, and restores are tested so we know they work.
Microsoft 365 / Google Workspace admin
New users, departures, licenses, and mailboxes, handled.
Vendor coordination
We call your internet provider, printer company, and software vendors so you don't have to.
Documentation
Network maps, passwords (in Bitwarden), licenses, and vendor contacts, written down and yours.
Monthly reporting
A short, plain-English report on what we did and what's coming up.
Technology planning
Regular reviews of aging hardware, renewals, and budget, so replacements are planned rather than urgent.
Co-managed IT
Already have an IT person? Good.
We work alongside internal IT staff. We can cover the help desk so they can focus on projects, provide backup when they're out, or bring in tools and expertise they don't have on their own. You decide the split.
Client story · ETNA
One retirement. Zero disruption.
When ETNA's full-time IT employee retired, they didn't replace the position. Twin Pines took over, and the business kept running without missing a step.
~30 hrs
of managed IT a month, in place of a full-time role
Switching providers is less disruptive than you think.
1
Free assessment
We review what you have and tell you what we'd change.
2
Handoff planning
We coordinate with your current provider to collect passwords, licenses, and documentation.
3
Onboarding
Our tools go on your devices, usually without interrupting anyone's workday.
4
Cleanup
We fix the urgent items first, then work through the rest on a schedule you approve.
Common questions
How is managed IT priced?
Per user, per month. The price covers support and maintenance. Larger projects are quoted separately, upfront.
Do I have to sign a long contract?
No. Our agreements are month-to-month.
How big does my business need to be?
Most of our clients have 10 to 75 users.
Can you work with our existing software?
Yes. We support the industry software you already use and coordinate with its vendor when needed.
Do you come on site?
Yes. We're based in Akron and serve businesses across Northeast Ohio. Most issues are solved remotely, and we come on site when the job needs it.
Stop thinking about IT.
Get a free assessment. You'll walk away with a written report and a plain-English roadmap, whether or not you hire us.